Background

If you have TetraScience lab monitoring installed, but are finding that a single alert to a single group of people is not enough to manage your team's incident response procedure, here are some ways that you can set up escalating alerts. These approaches are best for situations where, for a single piece of equipment, you want different alerts to go to different people, depending on the severity of the incident.

For this tutorial, we will use the example of a -80 C freezer. These methods work for other freezers and incubators as well.

Response Teams

With our 'Teams' feature, you can set up 'First Responder' and 'All Responders' teams and so on. A 'First Responder' team might get an alert anytime something happens (i.e. a freezer door is left open) while an 'All Responders' team would get alerts only if there were an emergency.

Check here for instructions on how to set up Teams. (This is an admin-only feature)

Threshold-Based Escalation

The first way to do escalation is to set multiple alerts as temperature increases. So, for example you could have two alerts: 

Alert A would be set at -70 C at a 15 minute delay. This alert would only go to the 'First Responders' group.

Alert B would be set at -65 C with a 15 minute delay. This alert would go to the 'All Responders' group.

Delay-Based Escalation

The other way to do escalation is to set multiple alerts as the delay increases. 

Alert A would be set at -70 C at a 15 minute delay. This alert would only go to the 'First Responders' group.

Alert B would be set at -70 C with a 60 minute delay. This alert would go to the 'All Responders' group.

Either way will work, it is up to you to decide what works best for your needs and your company. You can also send multiple alerts at different delays or thresholds to the same group of people, or only to yourself, etc. 

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